2014 Subaru XV CROSSTREK

Problems, Recalls & Reliability Report

Below Average

Quick Summary

The 2014 Subaru XV CROSSTREK has 110 owner complaints filed with NHTSA — that's 1.4x the segment average of 80. The most common issue is electrical problems (17% of all complaints), specifically: the reverse camera intermittently does not work when it should. the subaru service center replaced the audio unit 6 months ago when this concern first started to happen but the repair did not work since it still happens. the dealer & subaru customer service support were not able to come to a resolut. ⚠️ 1 fire report filed.

1 fire report 11 crash reports 6 injuries

110

Total Complaints

Recalls Issued

—/5

Safety Stars

1.4x

vs Segment Avg

Known Problems

ELECTRICAL

19 complaints

17%

• THE REVERSE CAMERA INTERMITTENTLY DOES NOT WORK WHEN IT SHOULD. THE SUBARU SERVICE CENTER REPLACED THE AUDIO UNIT 6 MONTHS AGO WHEN THIS CONCERN FIRST STARTED TO HAPPEN BUT THE REPAIR DID NOT WORK SINCE IT STILL HAPPENS. THE DEALER & SUBARU CUSTOMER SERVICE SUPPORT WERE NOT ABLE TO COME TO A RESOLUT
• RODENTS DESTROYED A WIRE ASSOCIATED WITH MY POWER STEERING. THE CAR WAS TOWED TO THE DEALER, AND THEY PROVIDED A RENTAL. THE NEXT NIGHT THE SAME WIRE WAS AGAIN DESTROYED BY RODENTS. AGAIN THE POWER STEERING WAS DISABLED. AT THAT POINT I SENSED SOMETHING WAS AMISS, SO I FILED A REPORT WITH LAW ENFORC
• THREE TIMES I HAVE SAFELY STOPPED MY CAR TO TAKE A PHONE CALL. I PUT THE GEAR IN PARK AND LEFT THE KEY IN ACC/ACCESSORY POSITION. EACH TIME THE ACC/ACCESSORY POSITION HAS TOTALLY DRAINED THE BATTERY IN 5-10 MINUTES. SUBARU DEALER SERVICE HAS INFORMED ME THAT ALL MODELS FROM 2014 HAVE A "WEAK" UNDER

Typical onset: 50K miles Est. repair: $500🔥 1 fire reports

“THE REVERSE CAMERA INTERMITTENTLY DOES NOT WORK WHEN IT SHOULD. THE SUBARU SERVICE CENTER REPLACED THE AUDIO UNIT 6 MONTHS AGO WHEN THIS CONCERN FIRST STARTED TO HAPPEN BUT THE REPAIR DID NOT WORK SINCE IT STILL HAPPENS. THE DEALER & SUBARU CUSTOMER SERVICE SUPPORT WERE NOT ABLE TO COME TO A RESOLUT”

— NHTSA complaint filing

OTHER

15 complaints

14%

• 1. VEHICLE MANUFACTURES ARE ADVERTISING ELECTRONIC SAFETY EQUIPMENT AS SELLING POINTS 2. THERE IS GENERAL RECOGNITION OF THE DANGER OF USING HAND HELD CELL PHONES 3. THE ISSUE IS PREPROGRAMMED PHONE NUMBERS SOMETIME WORK & SOMETIME GIVE THE MESSAGE "THIS FUNCTION IS NOT AVAILABLE WHILE VEHI
• 2014 SUBARU CROSSTREK VEHICLE CONSUMED OVER FIVE QUARTS OF OIL BEFORE REACHING 9000 MILES*CW THE CONSUMER ALSO STATED THE DEALER DID NOT INSTALL THE KAYAK RACK SECURELY ON TOP OF THE ROOF. *JB
• THE REVERSE CAMERA INTERMITTENTLY DOES NOT WORK WHEN IT SHOULD. THE SUBARU SERVICE CENTER REPLACED THE AUDIO UNIT 6 MONTHS AGO WHEN THIS CONCERN FIRST STARTED TO HAPPEN BUT THE REPAIR DID NOT WORK SINCE IT STILL HAPPENS. THE DEALER & SUBARU CUSTOMER SERVICE SUPPORT WERE NOT ABLE TO COME TO A RESOLUT

Typical onset: 50K miles Est. repair: $500

“1. VEHICLE MANUFACTURES ARE ADVERTISING ELECTRONIC SAFETY EQUIPMENT AS SELLING POINTS 2. THERE IS GENERAL RECOGNITION OF THE DANGER OF USING HAND HELD CELL PHONES 3. THE ISSUE IS PREPROGRAMMED PHONE NUMBERS SOMETIME WORK & SOMETIME GIVE THE MESSAGE "THIS FUNCTION IS NOT AVAILABLE WHILE VEHI”

— NHTSA complaint filing

TRANSMISSION

13 complaints

12%

• TL* THE CONTACT OWNED A 2014 SUBARU XV CROSSTREK. WHILE DRIVING 65 MPH, ALL FOUR WHEELS LOCKED UP AND THE AUTOMATIC TRANSMISSION TEMPERATURE WARNING INDICATOR ILLUMINATED. THE VEHICLE STOPPED IN THE MIDDLE OF THE HIGHWAY. THE POLICE DEPARTMENT WAS PRESENT. THE VEHICLE WAS DRAGGED OFF THE ROAD BY A T
• AT 57,000 MILES, THE CAR DEVELOPED A POPPING AND RUBBING NOISE COMING FROM THE POWERTRAIN AND FRONT END. THE DEALER DIAGNOSTIC REVEALED THAT THE ENTIRE TRANSMISSION HAD TO BE EITHER REPLACED OR REMANUFACTURED. THIS HAS RESULTED IN THE LOSS OF THE CAR FOR OVER 2 WEEKS AND COUNTING. SUBARU IS APPAR
• REAR WHEEL BEARINGS NEED REPLACED AT 104,000 MILES AT 80,000+- MILES MY WIFE NOTICED LOW PITCHED ROARING AT HIGHWAY SPEED BUT DID NOT INFORM ME OR DEALER (HER VEHICLE AND HAS ALWAYS BEEN DEALER SERVICED) I DROVE THE VEHICLE AFTER 104,000 DEALER LOF SERVICE AND OBSERVED EXTREMELY LOUD ROAR AT ALL S

Typical onset: 50K miles Est. repair: $500

“TL* THE CONTACT OWNED A 2014 SUBARU XV CROSSTREK. WHILE DRIVING 65 MPH, ALL FOUR WHEELS LOCKED UP AND THE AUTOMATIC TRANSMISSION TEMPERATURE WARNING INDICATOR ILLUMINATED. THE VEHICLE STOPPED IN THE MIDDLE OF THE HIGHWAY. THE POLICE DEPARTMENT WAS PRESENT. THE VEHICLE WAS DRAGGED OFF THE ROAD BY A T”

— NHTSA complaint filing

AIR BAGS

12 complaints

11%

• TL* THE CONTACT OWNS A 2014 SUBARU XV CROSSTREK. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND SUDDENLY THE VEHICLE ACCELERATED INDEPENDENTLY. AS A RESULT, THE CONTACT CRASHED INTO A MEDIAN AND TWO PARKED VEHICLES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAI
• OVERLY SENSITIVE FRONT PASSENGER AIRBAG SENSOR. AFTER WORKING OUT SIDE IN THE SUMMER, THE SWEAT FROM A PASSENGERS BODY WILL TURN OFF THE AIRBAG, EVEN IF IT WASN'T MUCH SWEAT. DEALER TOLD ME IT WAS A COMMON PROBLEM AND THERE WAS NO FIX. MOST SUMMER DAYS IN TEXAS I HAVE NO PASSENGER AIRBAGS DUE TO THE
• OVERLY SENSITIVE FRONT PASSENGER AIRBAG SENSOR. AFTER WORKING OUT SIDE IN THE SUMMER, THE SWEAT FROM A PASSENGERS BODY WILL TURN OFF THE AIRBAG, EVEN IF IT WASN'T MUCH SWEAT. DEALER TOLD ME IT WAS A COMMON PROBLEM AND THERE WAS NO FIX. MOST SUMMER DAYS IN TEXAS I HAVE NO PASSENGER AIRBAGS DUE TO THE

Typical onset: 50K miles Est. repair: $500💥 2 crashes

“TL* THE CONTACT OWNS A 2014 SUBARU XV CROSSTREK. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND SUDDENLY THE VEHICLE ACCELERATED INDEPENDENTLY. AS A RESULT, THE CONTACT CRASHED INTO A MEDIAN AND TWO PARKED VEHICLES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAI”

— NHTSA complaint filing

ENGINE

11 complaints

10%

• 2014 SUBARU CROSSTREK VEHICLE CONSUMED OVER FIVE QUARTS OF OIL BEFORE REACHING 9000 MILES*CW THE CONSUMER ALSO STATED THE DEALER DID NOT INSTALL THE KAYAK RACK SECURELY ON TOP OF THE ROOF. *JB
• DRIVING ON THE FREEWAY AT 60MPH, WARM DAY (75) A/C WAS ON, STARTING TO ACCELERATE UP A SLIGHT INCLINE, THE ENGINE LOST POWER AND CAR STARTED SLOWING DOWN. THE GAS PEDAL/ACCELERATION WAS NOT WORKING. THE CAR WENT LIMP AND ACTED AS IF IT WAS IN NEUTRAL. WHILE TRYING TO PULL OVER TO THE SIDE OF THE FRE
• I HAVE EXPERIENCED ROUGH IDLING WITH MY 2014 CROSSTREK LIMITED FOR ABOUT A YEAR. DURING THIS TIME MY CHECK OIL LIGHT HAS COME ON TWICE. I BROUGHT MY CAR INTO THE DEALERSHIP IN FAYETTEVILLE, AR WHERE THEY BEGAN THE OIL CONSUMPTION TEST PROCESS. THUS FAR THE DEALERSHIP HAS FLUSHED MY COOLANT AND OIL A

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“2014 SUBARU CROSSTREK VEHICLE CONSUMED OVER FIVE QUARTS OF OIL BEFORE REACHING 9000 MILES*CW THE CONSUMER ALSO STATED THE DEALER DID NOT INSTALL THE KAYAK RACK SECURELY ON TOP OF THE ROOF. *JB”

— NHTSA complaint filing

Estimated Repair Costs

ELECTRICAL(~50K mi)

$500

OTHER(~50K mi)

$500

TRANSMISSION(~50K mi)

$500

AIR BAGS(~50K mi)

$500

ENGINE(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 110 owner complaints for this specific year, here's what to check or ask about:

☐
ELECTRICAL: THE REVERSE CAMERA INTERMITTENTLY DOES NOT WORK WHEN IT SHOULD. THE SUBARU SERVICE CENTER REPLACED THE AUDIO UNIT 6 MONTHS AGO WHEN THIS CONCERN FIRST STARTED TO HAPPEN BUT THE REPAIR DID NOT WORK SINCE IT STILL HAPPENS. THE DEALER & SUBARU CUSTOMER SERVICE SUPPORT WERE NOT ABLE TO COME TO A RESOLUT
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: 1. VEHICLE MANUFACTURES ARE ADVERTISING ELECTRONIC SAFETY EQUIPMENT AS SELLING POINTS 2. THERE IS GENERAL RECOGNITION OF THE DANGER OF USING HAND HELD CELL PHONES 3. THE ISSUE IS PREPROGRAMMED PHONE NUMBERS SOMETIME WORK & SOMETIME GIVE THE MESSAGE "THIS FUNCTION IS NOT AVAILABLE WHILE VEHI
Typically appears around 50K miles. Repair cost ~$500
☐
TRANSMISSION: TL* THE CONTACT OWNED A 2014 SUBARU XV CROSSTREK. WHILE DRIVING 65 MPH, ALL FOUR WHEELS LOCKED UP AND THE AUTOMATIC TRANSMISSION TEMPERATURE WARNING INDICATOR ILLUMINATED. THE VEHICLE STOPPED IN THE MIDDLE OF THE HIGHWAY. THE POLICE DEPARTMENT WAS PRESENT. THE VEHICLE WAS DRAGGED OFF THE ROAD BY A T
Typically appears around 50K miles. Repair cost ~$500
☐
AIR BAGS: TL* THE CONTACT OWNS A 2014 SUBARU XV CROSSTREK. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND SUDDENLY THE VEHICLE ACCELERATED INDEPENDENTLY. AS A RESULT, THE CONTACT CRASHED INTO A MEDIAN AND TWO PARKED VEHICLES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAI
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)