2014 Lexus IS 250

Problems, Recalls & Reliability Report

Above Average

Quick Summary

The 2014 Lexus IS 250 has 46 owner complaints filed with NHTSA — that's 0.6x the segment average of 80. The most common issue is electrical problems (20% of all complaints), specifically: the navigation/entertainment system simply stopped working while the car was in motion. the dealer couldn't restart the system and is waiting for the replacement unit. the car is new (purchased less than 2 months ago). *tr. ⚠️ 2 fire reports filed.

2 fire reports 7 crash reports 2 injuries

Total Complaints

Recalls Issued

—/5

Safety Stars

0.6x

vs Segment Avg

Known Problems

ELECTRICAL

9 complaints

20%

• THE NAVIGATION/ENTERTAINMENT SYSTEM SIMPLY STOPPED WORKING WHILE THE CAR WAS IN MOTION. THE DEALER COULDN'T RESTART THE SYSTEM AND IS WAITING FOR THE REPLACEMENT UNIT. THE CAR IS NEW (PURCHASED LESS THAN 2 MONTHS AGO). *TR
• I RECENTLY LEASED A 2014 LEXUS IS 250 ON 11/24/2013 AND EVER SINCE THE FIRST MONTH OF HAVING THE VEHICLE I HAVE BEEN HAVING ISSUES WITH DRIVER SIDE MECHANISM. THE ISSUE HAPPENS PERIODICALLY AND WITHOUT WARNING. THE PROBLEM HAPPENING IS WHEN I ATTEMPT TO OPEN THE LOCKED DOOR WITH THE DOOR HANDLE OR W
• BATTERY DIED AND I COULD NOT GET INTO MY CAR THAT MORNING. *TR

Typical onset: 50K miles Est. repair: $500

“THE NAVIGATION/ENTERTAINMENT SYSTEM SIMPLY STOPPED WORKING WHILE THE CAR WAS IN MOTION. THE DEALER COULDN'T RESTART THE SYSTEM AND IS WAITING FOR THE REPLACEMENT UNIT. THE CAR IS NEW (PURCHASED LESS THAN 2 MONTHS AGO). *TR”

— NHTSA complaint filing

AIR BAGS

8 complaints

17%

• TL* THE CONTACT OWNED A 2014 LEXUS IS 250. WHILE DRIVING AT 40 MPH, ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A FRACTURED RIB, HIP, ANKLE AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE W
• I CALLED THE DEALERSHIP REGARDING THE EXPANDING RECALL AND AM TRYING TO FIND OUT IF MY CAR HAS THE TEKATA AIRBAGS. I HAD TO CALL THE NORTH AMERICAN HEADQUARTERS IN TORRANCE CALIFORNIA WHERE THEY MADE FUN OF ME ON THE PHONE LINE. I JUST WANT TO KNOW IF I HAVE TEKATA AIRBAGS THAT ARE NOT YET IN THE R
• TL* THE CONTACT OWNS A 2014 LEXUS IS 250. THE CONTACT STATED THAT BOTH THE DRIVER AND PASSENGER SIDE AIR BAG PANELS DETACHED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE AIR BAG PANELS WERE REPLACED. IN ADDITION, THE RUBBER AROUND THE SUN ROOF ALSO DETACHED. THE DEALER REPAIRED THE RUBBER TRIM. THE

Typical onset: 50K miles Est. repair: $500💥 3 crashes

“TL* THE CONTACT OWNED A 2014 LEXUS IS 250. WHILE DRIVING AT 40 MPH, ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A FRACTURED RIB, HIP, ANKLE AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE W”

— NHTSA complaint filing

OTHER

6 complaints

13%

• THE NAVIGATION/ENTERTAINMENT SYSTEM SIMPLY STOPPED WORKING WHILE THE CAR WAS IN MOTION. THE DEALER COULDN'T RESTART THE SYSTEM AND IS WAITING FOR THE REPLACEMENT UNIT. THE CAR IS NEW (PURCHASED LESS THAN 2 MONTHS AGO). *TR
• UNINTENDED ACCELERATION ON AT LEAST 3 OCCASIONS. TOOK BACK TO LEXUS. THEY EXTRACTED INFORMATION FROM COMPUTER AND SENT BACK TO LEXUS. DEALER WOULD NOT ADDRESS PROBLEM LOCALLY AND SAID THEY HAVE HAD NO OTHER COMPLAINTS. LEXUS WAS TO RESPOND...HAVE HEARD NOTHING ON ALL OCCASION, CAR WAS STOPPED A
• MUSTY ODOR WHEN USING AIR CONDITIONING. LEXUS TECHNICIANS TOLLD ME TO PUT AIR SYSTEM ON RECYCLE TO PREVENT SMELL. I DID THAT AND SMELL IS BACK. I HAVE NEVER HAD A CAR DO THIS. AFTER RESEARCH, THERE SEEMS TO BE A PROBLEM WITH THIS MODEL CAR

Typical onset: 50K miles Est. repair: $500

— NHTSA complaint filing

SUSPENSION

4 complaints

• LEXUS IS VEHICLES ARE SUBJECT TO EXCESSIVE INNER TIRE WEAR. VEHICLES SERVICED AT LEXUS DEALERSHIP ARE NOT PROPERLY INSPECTED. EVEN AFTER PROVIDING PROPER MAINTENANCE BY THE DEALERSHIP SUCH AS TIRE ALIGNMENT. THE AGGRESSIVE CAMBER APPLIED THESE LEXUS VEHICLES CAN POSSIBLY CAUSE ACCIDENTS BECAUSE DIVE
• THE VEHICLE IS ALL WHEEL DRIVE. BOTH FRONT TIRES HAVE EXCESSIVE WEAR ON THE INSIDE. THIS WEAR IS SO SEVERE THAT THE CORDS WERE SHOWING ON THE INSIDE EDGE OF THE TIRES, WHILE THE REMAINING PORTION OF THE TIRE LOOKS NORMAL. THE TIRES NEEDED REPLACEMENT AFTER 10,000 MILES. LEXUS HAD PERFORMED AN AL
• SUSPENSION, CONTROL ARMS, SHOCKS, AXELS, ETC. AREN'T STRONG ENOUGH TO HOLD THE WEIGHT OF THE CAR, MAKING THE TIRES HAVE A NEGATIVE OFFSET AND CAUSE EXTREME AMOUNTS OF WEAR ON FAR INSIDE OF THE TIRE. THE NAVIGATIONAL SCREEN CONINTUES TO SHUT OFF AND THEN TURN BACK ON WHILE DRIVING. I FIND THIS A

Typical onset: 50K miles Est. repair: $500

“LEXUS IS VEHICLES ARE SUBJECT TO EXCESSIVE INNER TIRE WEAR. VEHICLES SERVICED AT LEXUS DEALERSHIP ARE NOT PROPERLY INSPECTED. EVEN AFTER PROVIDING PROPER MAINTENANCE BY THE DEALERSHIP SUCH AS TIRE ALIGNMENT. THE AGGRESSIVE CAMBER APPLIED THESE LEXUS VEHICLES CAN POSSIBLY CAUSE ACCIDENTS BECAUSE DIVE”

— NHTSA complaint filing

STEERING

3 complaints

• CAR STARTS. EPS LIGHTS ON DASH. CAN NOT MOVE STEERING WHEEL. LIGHT WILL GO OFF AND STEERING UNLOCKS AFTER RESTARTED OVER TIME. *TR
• I HAD A CAR ACCIDENT DUE TO THE BREAK NOT WORKING CAR ACCIDENTS CAUSED BY MECHANICAL FAILURE THE AIRBAG DIDN'T EVEN WORK
• THE STEERING STOPS WORKING WHEN TRAVELING AT HIGHWAY SPEEDS OVER LONG DISTANCES. THE ELECTRONIC STEERING GEAR RACK STARTS TO FAIL MAKING KEEPING THE VEHICLE IN A STRAIGHT LINE DIFFICULT. *TR

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“CAR STARTS. EPS LIGHTS ON DASH. CAN NOT MOVE STEERING WHEEL. LIGHT WILL GO OFF AND STEERING UNLOCKS AFTER RESTARTED OVER TIME. *TR”

— NHTSA complaint filing

Estimated Repair Costs

ELECTRICAL(~50K mi)

$500

AIR BAGS(~50K mi)

$500

OTHER(~50K mi)

$500

SUSPENSION(~50K mi)

$500

STEERING(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 46 owner complaints for this specific year, here's what to check or ask about:

☐
ELECTRICAL: THE NAVIGATION/ENTERTAINMENT SYSTEM SIMPLY STOPPED WORKING WHILE THE CAR WAS IN MOTION. THE DEALER COULDN'T RESTART THE SYSTEM AND IS WAITING FOR THE REPLACEMENT UNIT. THE CAR IS NEW (PURCHASED LESS THAN 2 MONTHS AGO). *TR
Typically appears around 50K miles. Repair cost ~$500
☐
AIR BAGS: TL* THE CONTACT OWNED A 2014 LEXUS IS 250. WHILE DRIVING AT 40 MPH, ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A FRACTURED RIB, HIP, ANKLE AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE W
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: THE NAVIGATION/ENTERTAINMENT SYSTEM SIMPLY STOPPED WORKING WHILE THE CAR WAS IN MOTION. THE DEALER COULDN'T RESTART THE SYSTEM AND IS WAITING FOR THE REPLACEMENT UNIT. THE CAR IS NEW (PURCHASED LESS THAN 2 MONTHS AGO). *TR
Typically appears around 50K miles. Repair cost ~$500
☐
SUSPENSION: LEXUS IS VEHICLES ARE SUBJECT TO EXCESSIVE INNER TIRE WEAR. VEHICLES SERVICED AT LEXUS DEALERSHIP ARE NOT PROPERLY INSPECTED. EVEN AFTER PROVIDING PROPER MAINTENANCE BY THE DEALERSHIP SUCH AS TIRE ALIGNMENT. THE AGGRESSIVE CAMBER APPLIED THESE LEXUS VEHICLES CAN POSSIBLY CAUSE ACCIDENTS BECAUSE DIVE
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)