2025 Ford EXPLORER

Problems, Recalls & Reliability Report

Below Average

Quick Summary

The 2025 Ford EXPLORER has 123 owner complaints filed with NHTSA — that's 1.5x the segment average of 80. The most common issue is other problems (13% of all complaints), specifically: hands free connection from cell phone to vehicle speakers and mic won't work properly. i consider this a safety issue as it requires me to pickup phone and turn off bluetooth and work phone manually, looking at it, rather than hands-free. dealer says corporate has no resolution. ford consumer line s.

10 crash reports 3 injuries

123

Total Complaints

Recalls Issued

—/5

Safety Stars

1.5x

vs Segment Avg

Known Problems

OTHER

16 complaints

13%

• Hands free connection from cell phone to vehicle speakers and mic won't work properly. I consider this a safety issue as it requires me to pickup phone and turn off Bluetooth and work phone manually, looking at it, rather than hands-free. Dealer says corporate has no resolution. Ford consumer line s
• Software for phone has failed 6 times. In the repair shop at dealer 7 out of 9 weeks owned. Dealer couldn't replicate until this visit. Couldn't use law required hands free system because people could not hear me while I could hear them perfectly
• Put car in park. sUV rolled back & damaged my garage door. Also damaged my trunk of SUV.

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“Hands free connection from cell phone to vehicle speakers and mic won't work properly. I consider this a safety issue as it requires me to pickup phone and turn off Bluetooth and work phone manually, looking at it, rather than hands-free. Dealer says corporate has no resolution. Ford consumer line s”

— NHTSA complaint filing

TRANSMISSION

15 complaints

12%

• We have experience a wrench light on the dash in regards to a powertrain malfunction. I have done some research, it seams that there are a lot of other ford explorer owners that are experiencing this. I have found that there is also a possible TSB for this. Just wondering if this TSB could be recall
• The contact owns a 2025 Ford Explorer. The contact stated that while driving at an undisclosed speed through a drive-thru, the Auto Hold feature was activated, but the vehicle failed to respond. No warning light was illuminated. The contact opened the front driver's side door, causing the transmissi
• Vehicle has 5700 miles on it. At roughly 3000 miles I noticed a clunk or tension thud at speeds under 12 mph, both moving forward and in reverse. Brought the vehicle to the dealer and was told it was unsafe to drive. Thus far they have replaced strut mount bushings and have told me the transmissi

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“We have experience a wrench light on the dash in regards to a powertrain malfunction. I have done some research, it seams that there are a lot of other ford explorer owners that are experiencing this. I have found that there is also a possible TSB for this. Just wondering if this TSB could be recall”

— NHTSA complaint filing

ELECTRICAL

15 complaints

12%

• The contact owns a 2025 Ford Explorer. The contact stated that while driving at undisclosed speeds, the infotainment screen intermittently went blank. The failure persisted and the contact stated that the instrumental panel partially went blank at start-up and while driving. The vehicle was taken to
• The system control display (radio screen) and the digital instrument cluster reboot (screens go black) approximately every 10-minutes while driving. During the screen going black, driver is unaware of speed, condition of vehicle. It is unknown if safety features such are active during these periods.
• While driving on an interstate with my children, my automatic braking system decided their was something in front of my car when there wasn't and slammed on the brakes. There was a semi truck behind us and it almost hit us. Took it to the dealer and all they did was shut the feature off for automati

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“The contact owns a 2025 Ford Explorer. The contact stated that while driving at undisclosed speeds, the infotainment screen intermittently went blank. The failure persisted and the contact stated that the instrumental panel partially went blank at start-up and while driving. The vehicle was taken to”

— NHTSA complaint filing

DRIVER ASSIST/CAMERAS

13 complaints

11%

• I am concerned that the Forward Collision Warning and Automatic Emergency Braking are not working sensitive enough to assist in preventing a collision. I had a 2021 Explorer with these features on it and it would give an audible warning at least 8-10 feet if a vehicle was slowing down ahead, this ne
• I am concerned that the Forward Collision Warning and Automatic Emergency Braking are not working sensitive enough to assist in preventing a collision. I had a 2021 Explorer with these features on it and it would give an audible warning at least 8-10 feet if a vehicle was slowing down ahead, this ne
• While driving on an interstate with my children, my automatic braking system decided their was something in front of my car when there wasn't and slammed on the brakes. There was a semi truck behind us and it almost hit us. Took it to the dealer and all they did was shut the feature off for automati

Typical onset: 50K miles Est. repair: $500💥 2 crashes

“I am concerned that the Forward Collision Warning and Automatic Emergency Braking are not working sensitive enough to assist in preventing a collision. I had a 2021 Explorer with these features on it and it would give an audible warning at least 8-10 feet if a vehicle was slowing down ahead, this ne”

— NHTSA complaint filing

BRAKES

13 complaints

11%

• Put car in park. sUV rolled back & damaged my garage door. Also damaged my trunk of SUV.
• I bought the car in December and I was only able to take it out on the road in January, when it started to have problems with the software and brake system. I brought it to the dealer's workshop where I bought it, but they haven't solved anything and they say that the faults the car presents are nor
• The contact owns a 2025 Ford Explorer. The contact stated that while at an intersection at a stop light attempting to make a turn at 5 MPH, the brake pedal was hard when depressed, and the vehicle continued to move. As a result, the vehicle crashed into the rear of another vehicle. The air bags did

Typical onset: 50K miles Est. repair: $500💥 3 crashes

“Put car in park. sUV rolled back & damaged my garage door. Also damaged my trunk of SUV.”

— NHTSA complaint filing

Estimated Repair Costs

OTHER(~50K mi)

$500

TRANSMISSION(~50K mi)

$500

ELECTRICAL(~50K mi)

$500

DRIVER ASSIST/CAMERAS(~50K mi)

$500

BRAKES(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 123 owner complaints for this specific year, here's what to check or ask about:

☐
OTHER: Hands free connection from cell phone to vehicle speakers and mic won't work properly. I consider this a safety issue as it requires me to pickup phone and turn off Bluetooth and work phone manually, looking at it, rather than hands-free. Dealer says corporate has no resolution. Ford consumer line s
Typically appears around 50K miles. Repair cost ~$500
☐
TRANSMISSION: We have experience a wrench light on the dash in regards to a powertrain malfunction. I have done some research, it seams that there are a lot of other ford explorer owners that are experiencing this. I have found that there is also a possible TSB for this. Just wondering if this TSB could be recall
Typically appears around 50K miles. Repair cost ~$500
☐
ELECTRICAL: The contact owns a 2025 Ford Explorer. The contact stated that while driving at undisclosed speeds, the infotainment screen intermittently went blank. The failure persisted and the contact stated that the instrumental panel partially went blank at start-up and while driving. The vehicle was taken to
Typically appears around 50K miles. Repair cost ~$500
☐
DRIVER ASSIST/CAMERAS: I am concerned that the Forward Collision Warning and Automatic Emergency Braking are not working sensitive enough to assist in preventing a collision. I had a 2021 Explorer with these features on it and it would give an audible warning at least 8-10 feet if a vehicle was slowing down ahead, this ne
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)