2020 Cadillac CT5
Problems, Recalls & Reliability Report
Quick Summary
The 2020 Cadillac CT5 has 55 owner complaints filed with NHTSA — that's 0.7x the segment average of 80. The most common issue is transmission problems (24% of all complaints), specifically: this vehicle has had multiple check engine failures it has been in for service six times in a matter of months. in september i had service traction control/stabilitrack lights come on and the car losses of engine power. i had it serviced again in october for the same issue it was at the dealership f.
55
Total Complaints
0
Recalls Issued
—/5
Safety Stars
0.7x
vs Segment Avg
Known Problems
TRANSMISSION
13 complaints- • this vehicle has had multiple check engine failures it has been in for service six times in a matter of months. In September I had Service Traction control/StabiliTrack lights come on and the car losses of engine power. I had it serviced again in October for the same issue it was at the dealership f
- • Safety Concerns and Defects: I am reporting several safety-related defects in my 2020 Cadillac CT5, which have posed serious risks to me and my family: ⸻ 1. Transmission Pump Failure: •The transmission pump failed, causing loss of power and jerking while driving at highway speeds. This occurred o
- • The contact's sister owns a 2020 Cadillac CT5. The contact stated that while his sister was driving at an undisclosed speed, the rear wheels locked up. The driver was able to pull over to the side of the road. The vehicle was towed to the dealer, where it was diagnosed and determined that the rear w
“this vehicle has had multiple check engine failures it has been in for service six times in a matter of months. In September I had Service Traction control/StabiliTrack lights come on and the car losses of engine power. I had it serviced again in October for the same issue it was at the dealership f”
— NHTSA complaint filing
OTHER
9 complaints- • WHEN THE VEHICLE IS TRAVELING OVER 50 MPH, AND TAKES SWEEPING TURNS / GRADUAL BENDS ON THE HIGHWAY, IT BECOMES APPARENT THAT TURNING RIGHT IS MUCH HARDER THAN TURNING LEFT. THE STEERING WHEEL IS MUCH STIFFER AND FEELS HEAVIER WHEN MAKING RIGHT TURNS AT SPEED, ALMOST LIKE IT'S PERMANENTLY STUCK IN SP
- • PURCHASED MY 2020 CT5 IN APRIL 2020. SINCE THEN THE VEHICLE HAS BEEN AT THE DEALERSHIP 5 TIMES FOR THE SAME SERVICE DRIVER ASSIST AND FORWARD COLLISION SYSTEM UNAVAILABLE. GM HAS DISPATCHED A SENIOR ADVISOR TO TEST THE VEHICLE AND EVEN LEFT A CODE READER IN THE VEHICLE TO TRACK ITS PERFORMANCE. MESS
- • Cameras not displaying. Backup or surround. Instead, we get a blue screen with message "service camera system). This has happened every other day or so since purchased new in March 2020. In May 2021 it would continually occur (never function correctly). Dealer had it for 2 weeks replacing differe
“WHEN THE VEHICLE IS TRAVELING OVER 50 MPH, AND TAKES SWEEPING TURNS / GRADUAL BENDS ON THE HIGHWAY, IT BECOMES APPARENT THAT TURNING RIGHT IS MUCH HARDER THAN TURNING LEFT. THE STEERING WHEEL IS MUCH STIFFER AND FEELS HEAVIER WHEN MAKING RIGHT TURNS AT SPEED, ALMOST LIKE IT'S PERMANENTLY STUCK IN SP”
— NHTSA complaint filing
ELECTRICAL
8 complaints- • PURCHASED MY 2020 CT5 IN APRIL 2020. SINCE THEN THE VEHICLE HAS BEEN AT THE DEALERSHIP 5 TIMES FOR THE SAME SERVICE DRIVER ASSIST AND FORWARD COLLISION SYSTEM UNAVAILABLE. GM HAS DISPATCHED A SENIOR ADVISOR TO TEST THE VEHICLE AND EVEN LEFT A CODE READER IN THE VEHICLE TO TRACK ITS PERFORMANCE. MESS
- • TL* THE CONTACT OWNS A 2020 CADILLAC CT5. THE CONTACT STATED WHILE STARTING THE VEHICLE, THE SERVICE SAFETY RESTRAINT SYSTEM AND AIR BAG WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER - DUBLIN CADILLAC (4200 JOHN MONEGO CT, DUBLIN, CA 94568: (925) 526-4384) AND MATAGA BUI
- • There are multiple issues with the electrical / electronics The dealer has never found any data in the systems that shows issues. Driver speedometer screen disappears and will be gone for hours or a trip. Restarting car does not fix. Center console screen that shows camera information disappears a
“PURCHASED MY 2020 CT5 IN APRIL 2020. SINCE THEN THE VEHICLE HAS BEEN AT THE DEALERSHIP 5 TIMES FOR THE SAME SERVICE DRIVER ASSIST AND FORWARD COLLISION SYSTEM UNAVAILABLE. GM HAS DISPATCHED A SENIOR ADVISOR TO TEST THE VEHICLE AND EVEN LEFT A CODE READER IN THE VEHICLE TO TRACK ITS PERFORMANCE. MESS”
— NHTSA complaint filing
ENGINE
8 complaints- • this vehicle has had multiple check engine failures it has been in for service six times in a matter of months. In September I had Service Traction control/StabiliTrack lights come on and the car losses of engine power. I had it serviced again in October for the same issue it was at the dealership f
- • Safety Concerns and Defects: I am reporting several safety-related defects in my 2020 Cadillac CT5, which have posed serious risks to me and my family: ⸻ 1. Transmission Pump Failure: •The transmission pump failed, causing loss of power and jerking while driving at highway speeds. This occurred o
- • I've owned 2 ct5 each one had their turbos go out at 55k miles each and valves bodies that need replacing around 70k for each vehicle
“this vehicle has had multiple check engine failures it has been in for service six times in a matter of months. In September I had Service Traction control/StabiliTrack lights come on and the car losses of engine power. I had it serviced again in October for the same issue it was at the dealership f”
— NHTSA complaint filing
BODY/STRUCTURE
4 complaints- • Outer door handle/opening electronic mechanism on multiple doors Defect will inhibit persons from providing emergency service in case of accident Drivers door handle assy. was replaced under warranty, rear passenger door now has same problem No warnings are displayed
- • I am receiving notice on the speed screen telling me the door lock need service. I never had a cadillac to tell me something about door lock need service.I have had others 2000 Deville,2017 Cts and now this 2020 Ct5 which i have had so many problem with.But now i am concern about this door problem t
- • Door handle opening mechanism has not been working correctly for over a year. Multiple attempts to open the door will finally work and the door will open. This is a life safety issue that I have taken up with GM multiple times now and they refused to cover the vehicle. When looking online, dozens
“Outer door handle/opening electronic mechanism on multiple doors Defect will inhibit persons from providing emergency service in case of accident Drivers door handle assy. was replaced under warranty, rear passenger door now has same problem No warnings are displayed”
— NHTSA complaint filing
Estimated Repair Costs
Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.
🔍 Pre-Purchase Inspection Checklist
Based on 55 owner complaints for this specific year, here's what to check or ask about:
- ☐TRANSMISSION: this vehicle has had multiple check engine failures it has been in for service six times in a matter of months. In September I had Service Traction control/StabiliTrack lights come on and the car losses of engine power. I had it serviced again in October for the same issue it was at the dealership f
Typically appears around 50K miles. Repair cost ~$500
- ☐OTHER: WHEN THE VEHICLE IS TRAVELING OVER 50 MPH, AND TAKES SWEEPING TURNS / GRADUAL BENDS ON THE HIGHWAY, IT BECOMES APPARENT THAT TURNING RIGHT IS MUCH HARDER THAN TURNING LEFT. THE STEERING WHEEL IS MUCH STIFFER AND FEELS HEAVIER WHEN MAKING RIGHT TURNS AT SPEED, ALMOST LIKE IT'S PERMANENTLY STUCK IN SP
Typically appears around 50K miles. Repair cost ~$500
- ☐ELECTRICAL: PURCHASED MY 2020 CT5 IN APRIL 2020. SINCE THEN THE VEHICLE HAS BEEN AT THE DEALERSHIP 5 TIMES FOR THE SAME SERVICE DRIVER ASSIST AND FORWARD COLLISION SYSTEM UNAVAILABLE. GM HAS DISPATCHED A SENIOR ADVISOR TO TEST THE VEHICLE AND EVEN LEFT A CODE READER IN THE VEHICLE TO TRACK ITS PERFORMANCE. MESS
Typically appears around 50K miles. Repair cost ~$500
- ☐ENGINE: this vehicle has had multiple check engine failures it has been in for service six times in a matter of months. In September I had Service Traction control/StabiliTrack lights come on and the car losses of engine power. I had it serviced again in October for the same issue it was at the dealership f
Typically appears around 50K miles. Repair cost ~$500
- ☐General: Get a pre-purchase inspection from an independent mechanic ($100-$200)
Cadillac CT5 — Year Comparison
How does 2020 compare to other years? Fewer complaints = more reliable.
NHTSA Safety Rating
No NHTSA safety rating available
At a Glance
- Complaints
- 55
- Recalls
- 0
- Fire reports
- 0
- Crash reports
- 3
- Injury reports
- 4
- Segment avg
- 80
Check a Specific VIN
See recalls for YOUR 2020 Cadillac CT5