2020 Audi A5

Problems, Recalls & Reliability Report

Below Average

Quick Summary

The 2020 Audi A5 has 102 owner complaints filed with NHTSA — that's 1.3x the segment average of 80. The most common issue is electrical problems (40% of all complaints), specifically: where i am currently living, speed is measured on the roads in km/h. my vehicle allows the speedometer digital display screen (audi virtual cockpit) to be switched to display mph or km/h. when working correctly, the speedometer should display the speed with digits and an analog simulation. the displ.

3 crash reports

102

Total Complaints

Recalls Issued

—/5

Safety Stars

1.3x

vs Segment Avg

Known Problems

ELECTRICAL

41 complaints

40%

• Where I am currently living, speed is measured on the roads in km/h. My vehicle allows the speedometer digital display screen (Audi virtual cockpit) to be switched to display MPH or km/h. When working correctly, the speedometer should display the speed with digits and an analog simulation. The displ
• Our 2020 Audi A5 experienced a module failure affecting SOS (Loud) audible alarm that sounds every 2-4 minutes when driving and also affects bluetooth connection for hands free phone. Told by Audi dealership there was a recall, then removed for this due to lack of available parts from Audi. This ver
• The blue tooth , gos, CarPlay and emergency sos not working. I looked online and there was a recall, but Audi is no longer honoring the recall to fix this issue.

Typical onset: 50K miles Est. repair: $500

“Where I am currently living, speed is measured on the roads in km/h. My vehicle allows the speedometer digital display screen (Audi virtual cockpit) to be switched to display MPH or km/h. When working correctly, the speedometer should display the speed with digits and an analog simulation. The displ”

— NHTSA complaint filing

DRIVER ASSIST/CAMERAS

28 complaints

27%

• Center display that shows backup camera continuously reboots (approximately every 5 minutes). The reboot is distracting to driver and when it occurs the backup camera and parking warning sensors are lost.
• Center display that shows backup camera continuously reboots (approximately every 5 minutes). The reboot is distracting to driver and when it occurs the backup camera and parking warning sensors are lost.
• The MMI screen in my 2020 Audi A5 Sportback randomly reboots while driving, with no consistent pattern. These reboots occur regardless of whether a phone is connected—via USB-C, Bluetooth, or not connected at all. The issue is highly distracting and often occurs during critical moments, such as whil

Typical onset: 50K miles Est. repair: $500

“Center display that shows backup camera continuously reboots (approximately every 5 minutes). The reboot is distracting to driver and when it occurs the backup camera and parking warning sensors are lost.”

— NHTSA complaint filing

OTHER

26 complaints

25%

• Rear backup camera displays black screen when engaging into reverse gear. This happens 95% of the time. Begun Occurring after 10k dealer service. Probably related to recall on 2022 models with same infotainment system.
• 2020 Audi A5 sportback SOS module malfunctioned in May 2021 and was replaced. Recall for 90t2 SOS module initiated. In June 2022, the malfunctioned occurred again. There has since been no fixes or estimated time of delivery.
• Audi issued a service bulletin 90T2 in regards to the telematics control module failure. With this failure the Bluetooth feature in this car no longer works. Most if not all states have adopted laws in regards to hands free devices. This is a know issue with Audi and this has lapeciric year car howe

Typical onset: 50K miles Est. repair: $500

“Rear backup camera displays black screen when engaging into reverse gear. This happens 95% of the time. Begun Occurring after 10k dealer service. Probably related to recall on 2022 models with same infotainment system.”

— NHTSA complaint filing

SEATS/RESTRAINTS

2 complaints

• My brother lost control from the tires being worn unevenly wich caused him to lose traction. The airbags in the car on the passenger side where the steel pole made contact, failed to deploy. The seatbelt was defective because he was seatbelted and the belt broke.
• Communication system: The telephone microphone works intermittently and fails while the seat belt is fastened. The car is equipped with telephone microphones in the driver's seatbelt and on the roof, under the rearview mirror. The microphone system works when the seatbelt is NOT fastened. If the bel

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“My brother lost control from the tires being worn unevenly wich caused him to lose traction. The airbags in the car on the passenger side where the steel pole made contact, failed to deploy. The seatbelt was defective because he was seatbelted and the belt broke.”

— NHTSA complaint filing

VISIBILITY

2 complaints

• The contact owns a 2020 Audi A5. The contact stated while the vehicle was parked, it was noticed that the driver's side window had failed to remain up as intended. The vehicle was taken to a local dealer where it was diagnosed with a defective window regulator. The vehicle remained at the dealer unr
• The entire infotainment screen spontaneously crashes leaving the screen completely black for 30 seconds to a minute while it resets. This happens randomly and quite frequently, on average every 5-10 minutes that the car is on. The whole infotainment system becomes unavailable including audio and,

Typical onset: 50K miles Est. repair: $500

“The contact owns a 2020 Audi A5. The contact stated while the vehicle was parked, it was noticed that the driver's side window had failed to remain up as intended. The vehicle was taken to a local dealer where it was diagnosed with a defective window regulator. The vehicle remained at the dealer unr”

— NHTSA complaint filing

Estimated Repair Costs

ELECTRICAL(~50K mi)

$500

DRIVER ASSIST/CAMERAS(~50K mi)

$500

OTHER(~50K mi)

$500

SEATS/RESTRAINTS(~50K mi)

$500

VISIBILITY(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 102 owner complaints for this specific year, here's what to check or ask about:

☐
ELECTRICAL: Where I am currently living, speed is measured on the roads in km/h. My vehicle allows the speedometer digital display screen (Audi virtual cockpit) to be switched to display MPH or km/h. When working correctly, the speedometer should display the speed with digits and an analog simulation. The displ
Typically appears around 50K miles. Repair cost ~$500
☐
DRIVER ASSIST/CAMERAS: Center display that shows backup camera continuously reboots (approximately every 5 minutes). The reboot is distracting to driver and when it occurs the backup camera and parking warning sensors are lost.
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: Rear backup camera displays black screen when engaging into reverse gear. This happens 95% of the time. Begun Occurring after 10k dealer service. Probably related to recall on 2022 models with same infotainment system.
Typically appears around 50K miles. Repair cost ~$500
☐
SEATS/RESTRAINTS: My brother lost control from the tires being worn unevenly wich caused him to lose traction. The airbags in the car on the passenger side where the steel pole made contact, failed to deploy. The seatbelt was defective because he was seatbelted and the belt broke.
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)