2020 Audi A4

Problems, Recalls & Reliability Report

Avoid This Year

Quick Summary

The 2020 Audi A4 has 226 owner complaints filed with NHTSA — that's 2.8x the segment average of 80. The most common issue is electrical problems (39% of all complaints), specifically: emergency call sos module function is inoperative. cannot use the sos function and hands-free cell phone use through bluetooth is also inoperative. went to dealer on 8/31/22 for repair/replacement of module as instructed in audi service action 90t2. i was told the repair is covered by the vehicle.

1 crash report

226

Total Complaints

Recalls Issued

—/5

Safety Stars

2.8x

vs Segment Avg

Known Problems

ELECTRICAL

89 complaints

39%

• Emergency Call SOS module function is inoperative. Cannot use the SOS function and hands-free cell phone use through Bluetooth is also inoperative. Went to dealer on 8/31/22 for repair/replacement of module as instructed in Audi Service Action 90T2. I was told the repair is covered by the vehicle
• This safety issue concerns the MMI system. In my state of MA we cannot use a cell phone while driving. The car's MMI system does not connect to the MMI and hands free calling cannot be done. The dealership and Audi have indicated there is no fix for this. The MMI does not currently have any function
• Audi mmi keeps turning off even when driving. Wu e I drive it turns off multiple times leaving me with no connection to the car info system.

Typical onset: 50K miles Est. repair: $500

“Emergency Call SOS module function is inoperative. Cannot use the SOS function and hands-free cell phone use through Bluetooth is also inoperative. Went to dealer on 8/31/22 for repair/replacement of module as instructed in Audi Service Action 90T2. I was told the repair is covered by the vehicle”

— NHTSA complaint filing

DRIVER ASSIST/CAMERAS

71 complaints

31%

• The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user i
• 2020 Audi A4 went in for service on 2/27. After servicing, car's electrical MMI system started rebooting randomly while driving. When this random reboot occurs, the backup camera, parking collision warning no longer function. On some trips, this occurs as often as 5-6 times while others occur jus
• The MMI system in car will shut down and reboot many times while driving. If in the process of backing up or parking, it will disable the parking sensors as well. I have taken into dealership and they claim it is an iphone update issue. I have contacted Apple, they are not aware of any such issue.

Typical onset: 50K miles Est. repair: $500

“The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user i”

— NHTSA complaint filing

OTHER

58 complaints

26%

• This safety issue concerns the MMI system. In my state of MA we cannot use a cell phone while driving. The car's MMI system does not connect to the MMI and hands free calling cannot be done. The dealership and Audi have indicated there is no fix for this. The MMI does not currently have any function
• MMI (infotainment), and the dashboard screen will turn off randomly and reboot. This is incredibly dangerous as it turns all sound off, and driving visuals like directions, and freezes or reboots, not where you last had it but from a different check point. Audi dealership said there was nothing they
• The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user i

Typical onset: 50K miles Est. repair: $500

“This safety issue concerns the MMI system. In my state of MA we cannot use a cell phone while driving. The car's MMI system does not connect to the MMI and hands free calling cannot be done. The dealership and Audi have indicated there is no fix for this. The MMI does not currently have any function”

— NHTSA complaint filing

SUSPENSION

2 complaints

• The contact owns a 2020 Audi A4. The contact stated that while pulling out of a parking space, there was big rock next to the bumper on the front passenger's side of the vehicle and there was a scallop area with stones next to the passenger's side of the vehicle as well. The contact stated that she
• Since I purchase my vehicle I have had to continuously replace my tires on the front. Going through my carfax acct I came across some recalls that showed up that I had no idea of the car may had which was prior to purchase from the dealers. I would think that these issues were fixed prior to resell

Typical onset: 50K miles Est. repair: $500💥 1 crashes

“The contact owns a 2020 Audi A4. The contact stated that while pulling out of a parking space, there was big rock next to the bumper on the front passenger's side of the vehicle and there was a scallop area with stones next to the passenger's side of the vehicle as well. The contact stated that she”

— NHTSA complaint filing

SPEED CONTROL

1 complaints

• The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user i

Typical onset: 50K miles Est. repair: $500

— NHTSA complaint filing

Estimated Repair Costs

ELECTRICAL(~50K mi)

$500

DRIVER ASSIST/CAMERAS(~50K mi)

$500

OTHER(~50K mi)

$500

SUSPENSION(~50K mi)

$500

SPEED CONTROL(~50K mi)

$500

Estimates based on average reported repair costs. Actual costs vary by location, shop, and severity.

🔍 Pre-Purchase Inspection Checklist

Based on 226 owner complaints for this specific year, here's what to check or ask about:

☐
ELECTRICAL: Emergency Call SOS module function is inoperative. Cannot use the SOS function and hands-free cell phone use through Bluetooth is also inoperative. Went to dealer on 8/31/22 for repair/replacement of module as instructed in Audi Service Action 90T2. I was told the repair is covered by the vehicle
Typically appears around 50K miles. Repair cost ~$500
☐
DRIVER ASSIST/CAMERAS: The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user i
Typically appears around 50K miles. Repair cost ~$500
☐
OTHER: This safety issue concerns the MMI system. In my state of MA we cannot use a cell phone while driving. The car's MMI system does not connect to the MMI and hands free calling cannot be done. The dealership and Audi have indicated there is no fix for this. The MMI does not currently have any function
Typically appears around 50K miles. Repair cost ~$500
☐
SUSPENSION: The contact owns a 2020 Audi A4. The contact stated that while pulling out of a parking space, there was big rock next to the bumper on the front passenger's side of the vehicle and there was a scallop area with stones next to the passenger's side of the vehicle as well. The contact stated that she
Typically appears around 50K miles. Repair cost ~$500
☐
General: Get a pre-purchase inspection from an independent mechanic ($100-$200)